Terms and Conditions
Orders placed are shipped from our warehouse based in Bangalore and shipping charges are levied based on the weight and the pin-code of the city where the delivery need to be done. We ship every order within 2 days of placement of the order. Delivery in Bangalore will be within 48 hours and rest of India would be within 7 days. We work with only reputed courier companies with experience in handling e-commerce delivery as our logistics partners and these estimates are provided by them. There could be possible delays in delivery due to holidays, weather conditions, inability to reach location etc. We attempt to delivery every order within 15 days of receipt of the order. Customers can track the shipment with the tracking ID which will be sent to the registered e-mail ID provided. The logistics partners shall attempt to deliver the courier 3 times and shall get in touch with you on the registered mobile number provided.
Orders which need to be delivered to countries outside India may be subject to duties/taxes of the
respective countries. The customer needs to take responsibility of the above in case of international shipments. Customers need to create separate orders for shipping products to multiple delivery addresses.
Returns, Exchange, Refunds or Cancellation:
We at Sanatha Lifestyle take pride in our designs and quality and has a ‘no questions asked’ returns policy. We shall however, be glad to hear your feedback on the cases of return.
Exchange: In case of any fitting/sizing challenges, we support our customers in exchanging the product to a different size. We shall send the requested new size of the same product if there is availability of stock within 2 days of receipt of the initial product. We shall bear the returns cost of delivery/shipping only one time for a product in an order. Exchanges are entertained only for size variants of the same product and not for a different product from the one ordered.
Accepting Returns: For us to accept a returned product, the following need to be in place:
– Product should be unused with all the tags, stickers and original packaging in place.
– For bra tops with removable pads, the same need to be available in the original condition
while accepting return.
– Any removable laces, bands etc should be present and in unused condition.
– Any signs of usage, wash, stains etc will lead to us not being able to process the request for
refund or exchange.
– Requests for return/exchange should be done within 7 days of delivery of the product by the
customer. We shall not be accepting any return requests post that time.
Refunds: Applicable refunds shall be processed within 3 working days of receipt of the request for
returns. While processing the refund, please note that shipping charges and COD charges shall not
Cancellation: There may be certain unforeseen situations where Sanatha Lifestyle may have to cancel an order placed by a customer in full or part. These could be situations like limitation of stock, errors in product description on our website, some product defects which has been identified, errors in pricing on the website, non-receipt of payment from the customer, error in payment processing when the customer is trying to place the order, or any possible suspicion of fraud or malpractice. We shall inform the customer in case of an order cancellation and the applicable refund shall be processed within 2 working days in case we have received payment for the same.
Pricing: Sanatha Lifestyle Pvt Ltd endeavours to provide the most accurate pricing and product information on the website michellesalins.com. However, we shall be changing/ correcting the price of a product, in the event an erroneous price is displayed on the website due to error in price input or any other technical reasons.
In case the customer has ordered the product at the incorrect price, Sanatha lifestyle Pvt Ltd shall communicate with the customer and cancel the order/ amend the order with the actual price. Further, depending on the composition of fabric used, design changes, etc prices of products may change at the discretion of Sanatha Lifestyle Pvt Ltd